Christopher Evatt Joinery Services
Last updated: 11 October 2026
1. Introduction
At Christopher Evatt Joinery Services, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation, book an appointment, become a customer or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: Christopher Evatt Joinery Services
Business address: 48 Maule Street, Carnoustie DD7 6AB
Email:
Telephone: 07581 174369
Website:
We are responsible for deciding how and why personal information is used in connection with our business activities.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
3. Personal Information We May Collect
Depending on your interactions with us and the services you request, we may collect your name, telephone number, email address, home or business address, postcode, location, project details, requirements, budget, preferred timescales, photographs, videos, measurements, plans, documents, quotation details, appointment information, invoices, payment and transaction records, customer communications, call recordings or transcripts where applicable, website form submissions, chat conversations, social media enquiries, feedback, reviews, complaints, marketing preferences and relevant website usage information.
We only collect information relevant to our business activities and the purposes described in this policy.
4. How We Collect Information
We may collect personal information when you complete a website form, request a quotation, telephone, email or text us, use an online chat or automated assistant, book an appointment, contact us through social media, purchase or use our services, provide project information, photographs or documents, leave feedback or interact with our website or marketing communications.
We may also receive relevant information from third parties, such as referral partners, contractors or online platforms, where lawful and appropriate.
5. How We Use Your Information
We may use your personal information to respond to enquiries, provide requested information, discuss projects, prepare quotations, arrange appointments and site visits, provide and manage agreed services, communicate about bookings and ongoing work, send appointment confirmations and reminders, follow up on enquiries or quotations where lawful, manage customer relationships, maintain business records, process invoices and payments, handle feedback and complaints, request reviews, improve our services, send marketing communications where permitted by law, maintain website security and comply with legal obligations.
We do not sell your personal information.
6. Our Lawful Bases for Processing
Under UK GDPR, we must have an appropriate lawful basis for processing your personal information.
Contract: We may process information where necessary to provide services or take steps you request before entering into a contract, such as preparing a quotation or arranging work.
Legitimate interests: We may process information where reasonably necessary to operate our business, respond to enquiries, maintain customer relationships, provide support, manage records and improve our services, provided these interests are not overridden by your rights.
Legal obligations: We may process information where required to comply with applicable laws, including tax, accounting and regulatory requirements.
Consent: We may rely on your permission for particular marketing communications, optional cookies or other activities requiring consent.
Where consent is our lawful basis, you may withdraw it at any time.
7. Telephone Calls, Messaging and Automated Systems
We may use telephone systems, text messaging, email, website chat and automated tools to manage customer communications.
Depending on the systems enabled, these may include automated enquiry responses, appointment confirmations, reminders, quotation follow-ups, AI-assisted telephone answering and website conversations.
Where calls or conversations are recorded, transcribed or analysed, we will provide appropriate information and identify a suitable lawful basis for that processing.
Information collected through these systems may be stored in our customer management software to help us respond to enquiries and provide services.
Automated systems may assist with gathering information or arranging appointments. Any use of solely automated decision-making that produces legal or similarly significant effects will be addressed separately where required by law.
8. Marketing Communications
We may contact customers or prospective customers with information about our services where permitted under applicable data protection and electronic marketing laws.
Where consent is required, we will request it before sending marketing communications. Where another lawful marketing route applies, we will meet its conditions and provide an appropriate opportunity to opt out.
You can object to direct marketing or unsubscribe at any time by contacting us or using the unsubscribe method provided.
Submitting a general enquiry does not automatically mean you have consented to receive marketing messages.
9. How We Store and Protect Information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
Customer information may be stored in business management software, customer relationship management systems, communication platforms, website hosting services and other relevant systems.
Access is limited to authorised individuals and service providers who need the information for legitimate business purposes.
Although no method of electronic storage or transmission is completely risk-free, we take reasonable steps to protect the information we handle.
10. Third-Party Service Providers
We may use trusted third-party providers to help operate our business and deliver services. These may include website hosting and maintenance providers, customer relationship management software, telephone and messaging services, appointment booking platforms, AI-assisted communication tools, payment processors, invoicing systems, analytics providers, website security services and professional business advisers.
Our business systems may include GoHighLevel and services provided by BuzGrow for website management, customer communications and business automation.
Where service providers process personal information on our behalf, we take steps to ensure appropriate data protection arrangements are in place.
We may also share relevant information with contractors, suppliers, accountants, legal advisers or public authorities where necessary and lawful.
11. International Data Transfers
Some of our technology or service providers may process or store personal information outside the United Kingdom.
Where restricted international transfers take place, we will ensure an appropriate transfer mechanism or safeguard is used where required by UK data protection law.
You can contact us for further information about relevant safeguards.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the nature of the enquiry, whether services were provided, contractual requirements, customer relationships and applicable legal obligations.
Certain financial and business records may need to be retained for legally required periods.
When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion of your information, restrict certain processing, object to processing based on legitimate interests, object to direct marketing at any time, request portability of certain information, withdraw consent where consent is the lawful basis and challenge certain decisions made solely through automated processing where applicable.
These rights are subject to relevant legal conditions and exemptions.
To exercise your rights, please contact us using the details in Section 2.
14. Cookies and Website Tracking
Our website may use cookies and similar technologies to support essential website functionality, remember preferences, measure website performance or provide additional features.
Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
Further information about the technologies actually used on our website and how visitors can manage their choices will be available in our separate Cookie Policy.
15. Third-Party Websites and Social Media
Our website may contain links to external websites, social media platforms or third-party services.
These organisations may have their own privacy practices, and we encourage you to review their privacy notices when visiting their websites.
16. Children's Privacy
Our services are not specifically directed at children.
We do not intentionally collect children's personal information unless there is an appropriate reason and lawful basis for doing so.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal requirements.
The latest version will be available on our website, together with its last updated date.
18. Complaints
If you have concerns about how your personal information is handled, please contact us so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: https://ico.org.uk
Telephone: 0303 123 1113